Privacy Policy
We are committed to respecting your privacy. Because facts about a person's health, health interests, and healthcare are private and sensitive, we know that you may have concerns about sharing information with us.We urge all users of www.touchpointsrecoverysupport.com.(the "Site") to read this Privacy Policy to learn more about the policies and practices that we have developed to safeguard personal information and to better understand our relationships with the third parties who may have access to this information.
Information We Collect.
We have access to the following categories of information regarding you and your visit to the Site. Only some of these categories of information identify you directly, but each category offers some information about your interests and activities that could be used to make inferences about you.
Information That You Voluntarily Provide:Site Registration.
Alkermes has constructed this Site so that you may visit us and review information about VIVITROL. If you choose to register to use this Site's features and services, either as a consumer or a healthcare professional, we will collect "personally identifying information" from you, such as your name, address, telephone number, and email address that could be used to contact you. When this information is combined with any information on your health or medical status, we refer to the resulting information as "health-related personal information."
Information That Is Routinely Collected By Our Site Technology:IP Address. We record and retain the Internet Protocol (IP) address of your computer when you visit the Site. The IP address does not identify you personally, but it allows us to maintain communications with you as you move about the Site.
How We May Use Your Information. We may use the information about your use of the services and activities on the Site to monitor user traffic patterns and try to analyze what our users prefer so that we can design better services and activities for you.Personally Identifying Information.
If you choose to register, we will use the personally identifying information you give us to send you an email confirming your registration with the Site. We may also send you emails with information that we think may be of interest to you.
Vendors and Suppliers.
We may from time to time have relationships with different vendors and suppliers who help us design and maintain our systems and our computer security and respond to email and customer inquiries. Our vendors and suppliers will not be authorized to use our customer information for any purpose not related to our business.
Law Enforcement.
In certain limited circumstances, we may be called upon to release your personally identifying information and/or health-related personal information in response to a court order, subpoena, search warrant, law, or regulation. We plan to cooperate in responding to such requests, taking appropriate measures to ensure that the requester understands the sensitive nature of the personally identifying information and/or health-related personal information that they may receive. We also reserve the right to cooperate with law enforcement authorities in investigating and prosecuting users who violate our rules or engage in behavior that is illegal or harmful to other users of the Site.
Product Reports.
If you contact us regarding your experience in using one of our products, we may use the information you provide in submitting reports to the U.S. Food and Drug Administration, and as otherwise required of us by law. We also may use the information to contact the prescribing physician to follow up regarding an unexpected event involving use of our product.
Research.
We may combine your information with information collected from other individuals to produce anonymous, aggregated, and statistical information. Aggregated and statistical data does not include personally identifiable information. We use this information, such as the percentage of male or female visitors, or the percentage of visitors within certain age brackets, to improve the content of our site. We also may share this anonymous aggregated or statistical information, which does not identify particular individuals nor associate particular individuals with illnesses or conditions, with partners or other third parties.
Our Relationship to Third Parties.
We may use third parties to provide services and information on the Site. We also may use third parties to analyze data collected on the Site. We will not disclose your personally identifying information or health-related personal information to anyone other than our employees and those third parties with whom we have a business relationship. If we allow a third party contractor to have access to your personally identifying information or health-related personal information, they will only be permitted to take it or use it for purposes that are consistent with this privacy policy.
We pledge that we will not sell or disclose any personally identifying information or health-related personal information you provide on the Site to an unrelated third party without your express permission. Other Important Information About Our Relationship With Third Parties:
Links to Other Sites.
The Site also features links to websites that we believe you might find useful and informative. Please be aware, however, that, other than the websites controlled by Alkermes, we do not endorse or recommend these sites' content or services, and we are not responsible for the privacy practices of these other sites. We encourage you to be aware of and read the privacy policy of each site you visit. Remember, the statements in this privacy policy apply solely to information collected by Alkermes through this Site.
Advertisers.
We do not permit advertisers to display their advertisements at the Site, and we will not permit third party advertising servers to use cookies to collect information from users at the Site.
Our Children's Policy.
The Site content and services are intended for adult users over the age of 18. The Site is not designed to attract child users. If we learn that an under-18 user has volunteered personally identifying and/or health-related personal information on the Site, or that a provider has volunteered information about a patient who is identified as younger than 18, we will delete such information from our active databases in accordance with our deletion policy, which is described in the section on Privacy Choices.
Your Privacy Choices.
You may elect to receive emails. If you decide, at any later time, that you no longer wish to receive these emails you may unsubscribe to our email list by following the "unsubscribe" link at the bottom of your email alert.
*Deletion Policy. The information that you provide to us is stored in servers that are operated and maintained by Alkermes and third parties under contract with Alkermes. Site users should be aware that it is not technologically possible to remove from our servers each and every record of the information you have provided to Alkermes. The need to back-up our systems to protect information from inadvertent loss means that a copy of information about you or your health-related interests may exist in a non-erasable form that will be difficult or impossible for us to locate. Nevertheless, we promise that upon receiving your request, to the extent allowed by law, Alkermes will delete all personally identifying information and/or health-related personal information stored in the databases Alkermes actively uses for research and daily business activities, or stored in other readily searchable media. In addition, we will use commercially reasonable efforts not to disclose any personally identifying information and/or health-related personal information stored in a non-erasable format after receiving your request for removal, except as required by law.
Please be aware that we may not comply with a consumer's request to amend or remove information that was provided to Alkermes by a healthcare professional or a consumer regarding an adverse drug event.
Our Security Measures.
We want your personally identifying information and health-related personal information to remain as secure as reasonably possible.Session Timeout.
Your session will automatically expire and log you out if it is left inactive for an extended period of time.
Please remember that you also play a valuable part in ensuring your security. You should never share your password with anyone. If you feel that others may have found out your password, you should change it immediately on the "My Account" page.
Data Security.
We use encryption practices to help insure the integrity and privacy of some of the personally identifying information and health-related personal information you provide to us. As an added security precaution, all personally identifying information and/or health-related personal information is kept physically behind firewalls that meet or exceed industry standards to prevent intruders from gaining access. Although we will make reasonable efforts to protect personally identifying information and/or health-related personal information from loss, misuse, or alteration by third parties, you should be aware that there is always some risk that an unauthorized third party could intercept an Internet transmission, or that thieves will find a way to thwart our security systems.Changes in Our Privacy Policy.
We will only use personally identifying information in the manner described in the Privacy Policy in effect when the information was collected from you. However, we reserve the right to change the terms of this Privacy Policy at any time by posting revisions to the Site. If at any point, we decide to use personally identifying information and/or health-related personal information in a manner different from that stated at the time it was collected, we will notify users by email to the extent that we have email addresses. You will be given the choice at that time to "opt-in" for any additional uses or disclosures of your personally identifying information and/or health-related personal information that you made available to us prior to the change in the Privacy Policy.